DO YOU OFFER REFUNDS?

• No, Kay Chanel Collection does not offer refunds. When placing an order, make sure you choose the correct lengths, texture and/or color.

DO YOU OFFER EXCHANGES?

• No, Kay Chanel Collection does not offer exchanges. Be sure sure to double check your order before checking out on our site.

HOW LONG DOES ORDER PROCESSING TAKE?

• Please allow 3 business days for your order to be processed. Your order will then be shipped once processing has been completed at which time you'll receive an email notification. You can expect to receive your order 5-10 business days AFTER it has been processed.

CAN I MAKE CHANGES TO AN ORDER?

• If you notice an error made on your end in regards to a placed order, please email or text us immediately! If your order has already been processed, we won't be able to change it. Please see our CONTACT page.